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Operational Issues

- Using Pelco Utilities to update camera firmware, there is a delay of 4.5 minutes before the update process starts.

- WS5000 software may hang when users enable motion. Close the Setup tab and reopen to correct the issue.

- When changing the threshold percentage for motion in the WS5000 software, exiting the Setup tab will cause the software to revert to the default value (100%), even if you save your changes.

- The frame rate shown in camera settings in the Endura Workstation (WS5000) software is incorrect. It is half of what it is supposed to be.

- There is no option to select and change video stream settings in Milestone using the Pelco driver.

- The 802.1x uploaded certificate is not visible in the Pelco GUI after a reboot.

Upgrading Firmware From Camera Web Interface

1. Use Internet Explorer to access the camera via its IP address.

2. Click on the Login link in the upper right corner of the page and then enter credentials for the administrator.

3. Click Settings and then navigate to the Firmware page under the System menu.

4. Click Browse to select the firmware file and then click Upload.

The camera will install the updated firmware and then restart. The firmware update process typically takes up to 5 minutes to complete.

About Network Camera Firmware:

Updating to a newer firmware version than the one already installed on your network camera can improve the device’s overall performance and stability, resolve various issues, and add support for newly developed features or enhance existing ones.

On the other hand, downgrading the camera’s firmware can recover its functionality in the unlikely event the currently installed version is faulty, or the device’s performance dropped after an upgrade. However, bear in mind that applying an earlier build might not always be possible.

Changing the camera’s firmware must be performed when the new release resolves an issue that your device has encountered or adds a new feature (or enhances an existing one) that could prove useful to you.

As for the installation method, the steps vary depending on the model you own, but basically, you must connect your camera via an Ethernet cable (username and password required), and use the downloadable file in the Firmware Update section to upgrade your device. Make sure you do not interrupt the installation process.

However, make sure you carefully read and understand the installation steps so that you don’t end up with a broken device. This process isn’t intended to be destructive, but still, it’s best to save all configurations before applying a different firmware.

That being said, if you consider that this firmware improves your device in any way, then hit the download button and get the desired version; if not, check our website as often as possible so that you don’t miss the update that will boost your camera’s performance. 

It is highly recommended to always use the most recent driver version available

Do not forget to check with our site as often as possible in order to stay updated on the latest drivers, software and games

Try to set a system restore point before installing a device driver

This will help if you installed a wrong driver

Problems can arise when your hardware device is too old or not supported any longer

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